The audience is here to help with customers in these moments

The audience is here to help with customers in these moments

Virgin Currency knows that peoples’ issues change; you can also experience financial hardships as a result of jobless, burns off, disease, a natural crisis, or other unanticipated influence on all your family members income and you will/or expenditures.

When you’re concerned with your financial reputation and you can believe that you’re having difficulties or can get struggle to fulfill your financial requirements, we might have the ability to assist you.

How do we let?

If the financial factors has altered and you are clearly struggling to shell out your bank account(s), you can request guidelines from the completing our Online Hardship Application. Please make sure you gain access to the fresh new cellular matter you have got inserted around. A password might be provided for establish your own term before you normally proceed with the software.

Excite likewise have factual statements about your earnings, costs and you will assets on hand before you can start the applying. Once you initiate completing your data, you will need to complete the app because you will end up being struggling to help save and you can go back to the form on a later phase.

If you’re unable to availableness the online Adversity Application form, you could incorporate because of the getting a duplicate of PDF Difficulty Application and you may communicating with to us from the otherwise post to help you all of us from the PO Container 3453 Quarterly report NSW 2001.

  • Citigroup Pty Ltd ABN 88 004 325 080 («Citibank») AFSL/Australian borrowing from the bank licence 238098 ‘s the borrowing vendor and you can issuer out-of the fresh Virgin Currency Charge card. For individuals who keep most other Citigroup Credit cards, Able Credit, Consumer loan product (s) in addition to spouse circumstances your own request for financial hardship guidelines was applied to all levels.
  • Once we have received your own finished application form, our agents commonly get in touch with one to speak about your role and you may choice which may be accessible to assist you.
  • You are not needed to offer supporting files during the time your fill out your application. We’ll show if we want help data, these include yet not restricted to Bank Statements, evidence of money and more payday loan income and you will/or medical certificate.
  • If you were otherwise remain spending money on insurance policies towards the your Mastercard membership(s) you’re permitted claim into the insurance provider. Your account declaration commonly mean the name of the insurance carrier your have to contact. An agenda wouldn’t preclude you against trying to get pecuniary hardship assistance for individuals who nonetheless require it.
  • Since i discovered your consult that you require financial hardship direction and you can for the processes such as the big date you’re on an approved system, your payment background would-be stated just like the ‘blank’ on borrowing bureaus. This really is important habit when revealing having people experience pecuniary hardship.
  • Their cards / account is frozen since that time i found the application getting difficulty direction, just in case recognized, inside the whole several months you are on financial hardship. Capability to interact blog post your financial Difficulty guidelines depends in your credit or account condition.

Currently used?

After we located your application, our Monetaray hardship Cluster tend to determine the job to decide qualifications and choice, and will get in touch with that discuss the second strategies.

During this time, in the event the activities changes or if you need to mention the job you could potentially get in touch with our Pecuniary hardship People towards the 1800 255 304 away from 9am-9pm, Monday – Saturday (Quarterly report day) but societal vacations.

Supporting Records

You are not required to promote support documents during the time you fill out the application. We’re going to reveal if we want support records.

Contact us

If you prefer further information regarding how we might getting in a position to help you when you are experiencing financial issue when you look at the appointment your commitments, or would love help with completing an application, delight e mail us to your 1800 255 304 Monday to help you Friday from 9am in order to 9pm AEST, excluding social holidays.

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